Refund & Support Policy — Truthhood

Last updated: November 2025

We want every customer to feel comfortable, supported, and heard. If something isn’t right with your order — whether it’s sizing, quality, or anything else — we’re here to help.

How Our Support Process Works

If you experience any problem with your order, simply contact us:

📞 +44 20 1234 5678
📧 info@truthhood.com

Tell us what happened, and we’ll assess your situation with care — no judgment, no stress.

Refunds & Exchanges

After reviewing the issue together, we will:

• Refund your order, or

• Arrange a replacement hoodie, or

• Discuss the best possible solution for your situation

We handle everything on a case-by-case basis to make sure you get the support you need.

What We May Ask For

To help us understand the problem, we might request:

• A brief description of the issue

• Photos (if relevant)

• Your order number

This helps us process things quickly and fairly.

Conditions

We can assist with refunds or exchanges for items that are:

• Unworn

• Unwashed

• In original condition

• Reported within a reasonable timeframe

Even if you’re unsure whether you qualify, message us — we’re here to help.

Shipping for Returns

Depending on the situation, return shipping may be:

• Covered by us, or

• Covered by the customer

We will discuss this when you contact support.

Our Promise

As a neurodivergent-owned brand, clarity and care are at the center of how we operate. Your comfort matters to us — in your clothing and in your experience with our store.

If anything feels off, confusing, or disappointing, just reach out.
We’ll handle it together.